Auto Servicing
Chat, models that read what you actually need, and automation that takes the phone queue out of fixing a loan.
My career started at age 10, in a small farming town in South Texas, fixing whatever the neighbors dropped off that wasn’t working. It is still the job: something’s confusing, someone’s stuck, and you get to hand it back working.
The answer looks different in maritime shipping than it does in consumer banking, and it has never once come from a better framework. It comes from asking why this is harder than it needs to be, and then talking to whoever is stuck.