Auto Servicing
Own the funded-loan experience in the Capital One app, used by millions, moving resolution out of the call center and into customers’ own hands.
- Manage the product managers who own servicing for refinance and dealer-originated loans.
- Launching live agent chat and LLM intent classification that route each customer to a vetted resolution.
- Defining the roadmap for agentic actions on the highest-volume reasons customers call.
